Orders & Shipping
How long does shipping take?
Orders typically ship within 1-3 business days and arrive within 7-14 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.
How can I track my order?
Once your order ships, you'll get a confirmation email with a tracking link. You can also check status anytime via our "Track Your Order" page.
Do you ship internationally?
Yes, we ship to most countries. Shipping times and costs vary by destination and are calculated at checkout.
Products & Ingredients
Are Velina products suitable for sensitive skin?
Our products are formulated to be gentle on most skin types, but we always recommend doing a patch test before first use, especially if you have known sensitivities or allergies.
Are your products cruelty-free?
[Confirm this with your supplier before publishing — don't claim it unless verified]
How do I know which product is right for my skin type?
Check each product page for skin-type recommendations, or message us directly and we'll help you find the right match.
Orders & Returns
What's your return policy?
We accept returns on unopened, unused products within [X] days of delivery. Due to hygiene reasons, opened skincare and beauty items can't be returned unless defective.
My order arrived damaged — what do I do?
Contact us within 48 hours of delivery with photos of the damaged item, and we'll send a replacement or refund.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, contact us right away and we'll do our best to accommodate changes. Once shipped, it can't be modified.
Payment & Account
What payment methods do you accept?
We accept all major credit/debit cards[, PayPal, etc. — adjust to your actual Shopify payment setup].
Is my payment information secure?
Yes — all transactions are encrypted and processed securely through Shopify's payment system.