At Velina Beauty, your satisfaction matters to us. If you're not fully happy with your purchase, here's how our refund process works.
1. Eligibility
To be eligible for a refund, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Requested within 30 days of delivery
2. How to Request a Refund
Contact us at velina@velinabeauty.co with your order number and reason for the return. Our team will respond with return instructions within 24hours.
3. Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect. In those cases, we'll cover the cost of return shipping.
4. Processing Time
Once we receive your returned item, please allow 7 to 14 business days for your return to be inspected and your refund to be processed. Refunds are issued to your original payment method.
5. Delays After Refund Approval
After your refund is approved, it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or payment provider.
6. Non-Refundable Items
- Items marked as final sale
- Gift cards
- Products damaged due to misuse or normal wear and tear
7. Damaged or Incorrect Items
If your item arrived damaged, defective, or incorrect, contact us within 7 days of delivery at velina@velinabeauty.co with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.
8. Contact Us
Questions about your refund? Reach us anytime at velina@velinabeauty.co.