Terms & Conditions — Velina
Last updated: [date]
Quick note before this: I'm not a lawyer, and terms & conditions have real legal weight (they're what protects you in disputes, chargebacks, and customer complaints). This is a solid, commonly-used template for a dropshipping store — but have a legal professional review it before publishing, especially the sections on liability and consumer rights, which vary depending on which countries you sell into.
1. Introduction
Welcome to Velina ("we," "us," "our"). These Terms & Conditions govern your use of our website and your purchase of products from our store. By accessing this site or placing an order, you agree to be bound by these terms.
2. Products & Availability
We work with third-party suppliers to fulfill orders. Product images, descriptions, and colors are provided as accurately as possible, but slight variations may occur due to supplier sourcing, screen display settings, or manufacturing batches. We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
3. Pricing
All prices are listed in [currency] and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed. In the event of a pricing error, we will contact you before processing the order.
4. Orders & Payment
By placing an order, you confirm that the information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock issues. Full payment is required at the time of purchase.
5. Shipping & Delivery
Shipping timeframes are estimates, not guarantees. As outlined in our Shipping Policy, most orders are dispatched within 1-2 business days and arrive within 7-14 business days, though delivery times may vary due to customs, carrier delays, or circumstances outside our control. We are not liable for delays caused by third-party couriers or customs authorities.
6. Returns & Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy. Please refer to that page for eligibility, timeframes, and process.
7. Customs, Duties & Import Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
8. Limitation of Liability
To the fullest extent permitted by law, Velina is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to shipping delays, product dissatisfaction, or third-party supplier issues. Our maximum liability in any claim is limited to the amount paid for the product in question.
9. Intellectual Property
All content on this website — including logos, text, graphics, and images — is the property of Velina and may not be copied, reproduced, or used without written permission.
10. User Conduct
You agree not to misuse this website, including attempting unauthorized access, submitting false information, or using the site for any unlawful purpose.
11. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our site after changes are posted constitutes acceptance of the updated terms.
12. Governing Law
These terms are governed by the laws of [your country/state], without regard to conflict of law principles.
13. Contact Us
For questions about these Terms & Conditions, contact us at velina@velinabeauty.co